TouchCR also builds unified customer profiles, along with customer scoring and segmentation. It has just unbundled key services including customer data merge and integration, scoring, journey state reporting, and dashboards. TouchCR is focused on ecommerce clients and integrates with all Salesforce.com products.
Today’s lesson: Personalization is cool but omni-channel personalization is even cooler. Exhibit A is Iterable, which has expanded the reach of its “growth marketing platform” with connectors for direct mail, web push, rich content mobile push and Facebook and Instagram Custom Audiences. Iterable’s core functionality is to send segments and personalized messages to external systems for delivery. It works with any type of data but doesn’t manage a unified database on its own.
Can ad exchange bids provide a useful source of location data? A study from Placed, which captures location data from apps, found that only about 1% of ad exchange bid requests provide out-of-home locations accurate enough to measure in-store traffic. It’s self-serving but nevertheless worth reading for an excellent explanation of the data quality issues.
Meta has begun rolling out its AI assistant across more than 40 European countries. It blames delays in the rollout on Europe’s “complex regulatory system.” The assistant will be available in six languages, initially on Facebook, Instagram and WhatsApp Messenger.