Walmart has been doing all sorts interesting things to counter the advances of Amazon. Here’s the latest: purchase of natural language processing specialist Aspectiva, which analyzes customer reviews and uses the result to fine-tune ecommerce search results. The result is higher conversion rates.
Lots of CDP-ish news for you today, Dear Reader. We’ll start with CDP-in-good-standing SessionM, which has just partnered with clienteling platform Tulip to give retail staff live access to SessionM’s detailed customer profiles and recommendations. It’s a perfect example of Customer Data Platform handing its information to an external delivery system.
Organizational note: we’ve assigned “Facebook is evil” news to our Department of the Obvious, which in hindsight is where it belongs. Department Intern Jamie has already found two suitably obvious items: Facebook’s fact checking operation is ineffective and letting users clear their behavior history could make Facebook ad targeting less effective. More to come, for sure.
The second half of 2024 saw the CDP industry continue its shift towards embedding CDPs in customer-facing systems, according to the CDP Institute’s latest Industry Update report. Nearly all firms new to the report had added a CDP to an existing product, and major acquisitions including ActionIQ, Lytics, and mParticle were all made by customer management vendors. The new report adds coverage of composable CDP vendors, which is still a much smaller sector than conventional CDP systems.