We also have a $230 million Series F from Yotpo, which offers customer engagement modules for SMS messaging, loyalty and referrals, and user reviews, comments, and content. It’s an integrated platform but also connects with ecommerce platforms including Shopify, Magento, SAP, Salesforce, and BigCommerce. Total funding is now $406 million and the deal values the company at $1.4 billion, a hefty 14x their $100 million revenue.
If marketing automation vendor Maropost has raised any money, they’ve been quiet about it. But, hey, they’re Canadian. They did mention they’re buying ecommerce platform Neto for “$60 million + considerations”, which may be in Canadian currency. Have you noticed that a lot of companies are building comprehensive customer engagement suites?
Let’s follow some money today, Dear Reader. We’ll start with a $300 million funding by Website builder Squarespace, which has grown to include ecommerce, email, SEO, and social content. The round brings total funding to $578 million at a $10 billion valuation. No word on revenue although a newspaper article last November pegged it at $500 million pre-pandemic.
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.