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Advertisers Fight for Access to Customer Data

Advertisers continue to push Google to block placements on offensive sites. It’s an important grievance but the subtext is worry over the control that Google and others have over the placements themselves – control based on closely-held audience data.  It’s no coincidence that the ad industry is also behind Congress’ move to allow internet service providers to sell consumer activity data without consent: this is an alternative route to customer information.  Meanwhile, social content review service Crisp has cleverly added a new service to find unacceptable Web pages and channels and remove them from approved advertising site lists.

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Anexinet Extends Social Monitoring Platform To All Unstructured Sources

March 27, 2017

Let’s talk today about analytics. We’ll start with an announcement from digital solution provider Anexinet, which has expanded its ListenLogic social media analytics solution to include unstructured data from call center recordings, email, chat, text, CRM, and other channels. The system looks for patterns that can be used to guide customer interactions and predict future behavior.

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Martech Spending Grows as Percentage of Marketing Budget: CMO Survey

April 26, 2024

Martech keeps taking larger bites out of marketing budgets: 17.3% last year, 19.9% this year, 23.5% next year, and 30.9% five years from now, according to the latest CMO Survey. This despite barely more than half (56.4%) of current tools being used and nearly half (48.8%) of the survey respondents reporting worse-than-expected results. Oddly enough, marketers rate selecting marketing technologies as the thing they do best.

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