Bain Study: Professional Managers Becoming Less Important
Stepping back still further: strategy consultants Bain & Company have concluded that business management itself is undergoing a radical transition. The shareholder-based model that has dominated the past 50 years will be replaced technology-enabled customer intimacy, accompanied by a shift in dominance from professional managers to experience creators, and from owned assets to ecosystem partnerships. For some unfathomable reason, Bain has not offered a cute label for all the new regime. Bain doesn’t discuss the role of data-driven decisions, but I’d guess this approach makes data more important even if the decisions themselves are more automated.