CDP Institute

Before you CDP fans get too excited, ingest this: a mere 2% of B2B leaders see CDPs as the best help for digital experience agility in this Episerver report. Leading choices were digital experience management (29%), Web content management (16%) and business intelligence software (16%). Lots of interesting data here on digital transformation, relationship management, personalization, impact of AI, data breaches, and more.

In actual business news, retail marketing automation vendor Listrak has added identity resolution to its bag of tricks. Its new GXP platform converts anonymous to known traffic and finds cross-channel identifiers. Listrak already built a unified customer profile so it’s not entirely clear what’s new here.

Salesforce has announced a suite of products to help companies safely reopen their businesses. The combination of new and existing solutions will cover reporting, contact tracing, emergency response, employee wellness and shift management. Prices vary by component and availability ranges from mid-May to June. Expect a wave of similar offerings as companies move past the “we’re in this together” stage of coronavirus marketing.

Pandemics come and (hopefully) go, but data quality problems never end. Informatica has expanded the quality features in its cloud-based integration platform, aiming to help business users clean up their own mess. Features include AI-assisted data profiling, business rule selection, reusable quality rules, and continuous quality measurement.

Privacy requirements keep expanding. BigID, whose core business is helping companies find where they’re storing personal data, is taking the next logical step with a portal to help manage that data. Capabilities include self-service management of consumer data requests and preferences, data rights management, user experience templates, and authentication of data requestor identities.

ASAPP, which uses artificial intelligence to advise customer service and sales agents on what to say next, has raised a $185 million Series B, bringing total funding to $260 million. The system uses a combination of speech recognition, natural language processing, and machine learning. It’s a reminder that lots of money is spent on customer experience outside of martech.

You probably assume that advanced video ads are more effective than standard creative, but would you have guessed the engagement rate is 335% higher: 0.3% vs 1.3%? That’s what video ad platform Innovid found after analyzing hundreds of billions of impressions. Nearly half of advertisers used advanced methods including geo-targeting, sequential messaging, third party targeting, weather targeting, or cross-device targeting.

Mozilla is working on a Firefox extension that will generate unique aliases so users can hide their true email address when they fill out Web forms. The feature is similar to one that Apple announced last year. More evidence that privacy protecting technology is becoming more widely available.

Data privacy rules will hurt small publishers more than big publishers, according to this CafeMedia study. Twice as many large publishers said they would replace cookies with a different anonymized ID (64% vs 32%) and more than twice as many said they would increase non-advertising revenue to replace ad revenue losses (55% vs 24%). Nearly half (44%) already sell first party data to outsiders. The study sees CDP use growing from 50% to 61% in the coming year and DMP use growing from 50% to 63%.

Lost ad revenue primarily hurts publishers but nearly every company faces costs to comply with privacy regulations. Results from the first three months after the California Consumer Protection Act (CCPA) took effect in January show that companies can expect 100 to 190 requests to review, delete or not sell personal data per million customer records, DataGrail reports. Most January requests were for review and deletion but since then Do Not Sell has been by far the most common.

Just as you expected, privacy has become a luxury good. Smart home device maker Josh.ai has found that high-end buyers will pay extra for a privacy-safe alternative to voice-activated devices from Google and Amazon. Josh just raised an $11 million Series A.

Optimove is a US- and Europe-based CDP that last year added email capabilities; Netcore is an Asia-based email and messaging provider that last year added a CDP. The two have now partnered to give Optimove users access to Netcore delivery capabilities. Yes, the CDP industry is confusing.