CDP Institute

And since no day is complete without a little Facebook bashing, here’s an Interbrand report that Facebook is the only BadTech company to lose brand value since last year: Apple, Google, Amazon and Microsoft all gained (and rank first to fourth, in that order), while Facebook fell from eighth to ninth and lost six percent of its value. Don’t feel too sad for them: they’re still ahead of McDonalds, Intel and IBM.

Personalization platform Movable Ink announced its extension of its dynamic visual content beyond email to Web and display ads. Messages in the different channels are coordinated by a central orchestration engine that can draw on multiple data sources and automatically select top-performing creative versions.

Location platform Connecthings has launched Herow, which lets app developers create campaigns based on information about physical sites, precise tracking of mobile device user movements, and local conditions such as weather and traffic. The company also released a survey of mobile users that found their current apps get their location wrong 40% of the time, that 60% want mobile experiences customized to personal desires and location, and 72% don’t want their data shared with third parties.

Let’s do product news today. IBM has several recent announcements including AI-powered interactive advertisements (pretty cool), an AI-based programmatic ad bid optimizer, and AI-based audience targeting in conjunction with LiveRamp. Yesterday also saw the formal release of Watson Assistant for Marketing, a natural language reporting interface for IBM’s Campaign and digital marketing platforms that was announced last month.

CDP Arm Treasure Data has launched Audience Suite, a collection of features that make it easier for marketers to analyze and activate customer data. New capabilities include a complete customer profile on a single screen, guided segmentation interface, AI-based predictive analytics, and real-time personalization with prebuilt integration to common marketing applications.

A coalition of ad industry organizations has presented a draft “Data Transparency Label” to present standard information about audience data sets. It’s modeled on the nutritional labels that appear on foods, which frankly is a little weird. But the group promises to include an associated compliance program to ensure the information is accurate, which would be a big step forward for data buyers.

Switching to internal data, a study from data governance vendor ASG Technologies finds that half of CIOs report all or most of their data management initiatives are focused on compliance. In other words, if marketers get their feeling their data needs are not top priority, they’re probably right. The study also reported that 81% of IT teams use enterprise data compared with just 63% of marketing teams. It’s plausible that many marketing teams use only non-enterprise data but what, exactly, are those 19% of IT teams working with?

CDP NGDATA announced a new interface for marketing activities including audience definition, journey management, and real-time personalization. The interface is designed to make things easier for non-technical users. It will be released in early 2019.

Lost in last week’s excitement about Salesforce’s Customer 360 was news of tighter linkage between Salesforce and Amazon Web Services (AWS). Most interesting from a customer data viewpoint is an ability to privately move data between Salesforce systems and AWS virtual private clouds, skipping the public Internet. Another new option allows events in Salesforce to trigger processes in AWS and vice versa. This offers some intriguing possibilities for persistent data storage that Customer 360 does not.

Still catching up with last week’s news, InfiniGrow launched an AI-driven marketing planning platform, which creates optional plans across multiple channels. Planning is done at the channel level although the system seems to use individual level in its calculations.

Data breaches happen all the time. But now that Facebook is the poster child for BadTech, someone grabbing 50 million account access tokens was literally front page news in the major media. Nobody knows what, if anything, the hackers did with the tokens. But breathless coverage of the story is arguably more interesting than the event itself.

One of Facebook’s suggestions after their breach was to use two-factor authentication, which uses something like a phone number to confirm a user’s identity when they log in. Alas, Facebook has just been caught using such information without permission to help advertisers target individuals. Facebook said it’s just trying to help: “we use the information people provide to offer a more personalized experience, including showing more relevant ads.”