A proposed bill in the Vermont Senate is intended to ban big tech companies from collecting kids’ data and from causing physical or emotional harms. According to Senator Kesha Ram Hinsdale, one of the bill’s co-sponsors, it is sensibly modeled on legislation in the European Union and United Kingdom that has proven successful.
While transparency is touted as the “best” word for businesses to use to assure customers their privacy is being carefully tended to, customers would do well to look to a business’s privacy policy for the real truth about the relationship. A report from Australia’s Consumer Policy Research Centre and the University of New South Wales shows where the pitfalls are. A key problem for survey participants was they didn’t understand much of the policy terminology often used, including ‘pseudonymised information’ (81%), a ‘hashed email address’ (74%), or an ‘advertising ID’... Read More >
Please provide the following biometrics: 1) audio data, 2) hand/body/eye tracking, 3) metabolic data – calories burned, etc., and 4) support data on your environment – real or imagined.
Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.