While Apple forced apps ask permission for 3rd-party tracking, Android will wait for them to opt-out before automatically erasing the Ad ID field. It’s a step towards greater privacy but will also hinder analytics and fraud detection. Google has said that it will provide an analytics and fraud detection alternative in July. The company also plans to offer users more privacy options.
This Forrester study for Teradata and Celebrus also addresses CX technology. Most interesting findings are that more companies have personalization tools (49%) than customer data management systems (39%), and more have next-best experience and real time decision engines (31%) than basic customer analytics (23%). Apparently that crawl-walk-run thing isn’t as popular as you thought.
The UK's Competition and Markets Authority (CMA) and EU's Competition Commission are investigating whether Facebook is misusing ad data to gain unfair advantage over competitors. They plan to coordinate efforts and look into use of data for classified ads and online dating. This heightens the risk for Facebook.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.