CDP and personalization vendor Evergage has expanded its machine learning powers with Contextual Bandit, an algorithm that considers response value as well as probability when picking the best offer for each individual. The company also added a Data Science Workbench that provides a data analysis toolkit and direct access to the detailed data in Evergage’s unified customer profiles.

Still doubt that AI adds value? You’re such a skeptic. CDP vendor and AI-powered personalization system Blueshift analyzed 3.8 billion marketing interactions and found that AI can drive 7x higher customer engagement, 3x more revenue, and other good things. It’s science.

Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.