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IT’S THE LAW (09/20/2022)

Indonesia is set to pass its Personal Data Protection Bill (PDP) this week. The law, which gives companies two years to comply, will require data operators to obtain consent from individuals for collecting personal data or medical history. The strict penalty for noncompliance is up to 5 years in jail and a maximum fine of 5 billion rupiah (US $337,000). The law stipulates that personal information collected must be for a specific purpose only and that data must be erased once the purpose has been met.

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South Korea’s biggest fine to date ($71.8M) goes to…Google and Meta!

September 20, 2022

South Korea found Google & Meta violating its privacy law, so now slapped them with fines: 69.2 billion KRW (~$50 million – Google) and 30.8 billion KRW (~$22 million – Meta). The companies had not obtained consent before collecting data from site users, then enabled targeting with customized ads. At Google, users were not clearly informed of use plans and a default forced them to “agree.” At Meta, details about data use plans were not provided, nor was consent obtained before using behavioral and personal information.

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FTC not amused by sleight-of-hand ads and issues “dark patterns” report to expose methods

September 20, 2022
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Salesforce Buys Airkit.ai for Automated Customer Service

September 22, 2023

Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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