Let’s try some actual industry news today. (So crazy, it just might work). Customer Data Platform vendor Datorama has released “Genius”, an artificial intelligence-powered feature that continuously monitors data the system collects and provides marketers with actionable insights such as which audience segments are responding above average. The system watches how marketers respond so it can learn which insights they find most useful and offer similar ones in the future.

Tagove offers tools for video, voice, and text chat along with related features such as screen sharing and co-browsing. It has just added an integrated CRM to store conversation results and do other CRMish things like lead management, task creation, and outbound emails. It seems like buying a car from your windshield wiper manufacturer. Is CRM really that much of a commodity?

Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation.  The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.