Listrak Embeds Persado AI to Write Email Subject Lines

Remember AI? It’s gone from exciting to background noise. But important things keep happening. For example, here’s an integration that embeds AI-generated email subject lines from Persado in emails sent by Listrak. It’s exactly the sort of friction elimination that will embed unnoticed AI in everything. Which is just as the machines want it.

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Personalization Matters Less than Good Service: Narvar Survey

April 23, 2018

Is personalization as important as marketers think? When customer care vendor Narvar asked retail shoppers why they’d give a retailer repeat business, 77% cited fast shipping on replacements for lost or damaged items, 69% said quick refunds on returns, 54% mentioned an accurate delivery date promise…and just 25% cited a personalized experience. Of course, marketers always don’t control those operational practices. But maybe they should try.

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IT Teams Build Sloppy Automations: TeamDynamix Survey

August 17, 2022

IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey.  You might think the implication is IT should let users do more for themselves.  But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated.  And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals.   Fun fact: 53% of teams manage 100 or more applications.

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