There’s lots of interesting data in this Ascend2 report on multi-channel marketing, but what stood out for me was that measurement was cited as essential for success by far more respondents (61%) than other factor. Next highest was integrated technology at a meager 43%, and unified data was last at 27%. Now you know we write so much about measurement products.
Klaviyo had its own funding event recently, a $100 million investment by Shopify. Today’s item is less pleasant: a data breach involving an unspecified amount of consumer data. The breach apparently resulted from a phishing attack, as did the Twilio breach we reported yesterday. It’s possible the same attackers are to blame.
Data breaches are common in general but rare at martech vendors. So it’s newsworthy that Twilio reported a breach, although it seems the only compromised data was about Twilio’s own clients, not about the clients’ customers. The breaches were due to garden variety phishing attacks, not technical flaws in Twilio security, which I somehow find comforting.
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.