Nearly all retailers need a cross channel system because nearly all shoppers cross channels while buying. This study from retail management tech vendor iVend Retail found that 91% of shoppers research online before buying in a physical store and 84% browse a physical store before buying online. Just over 60% use their smartphones while they’re in the store itself. Other interesting info here too.
Let’s bust some myths today. You know how price is the most important factor in retail purchase decisions? Not so according to ForeSee research: just 6% of shoppers chose their last merchant because of price while 45% said it was driven mostly by retailer preference. They also found about 27% of people who start their purchase on Web and mobile shoppers end up buying in-store. Interesting.
When it comes to honking big piles of identity data, Acxiom LiveRamp is one of the biggest. They’ve just added IdentityLink for Television, which uses customer identities to connect advertising data with TV viewership data. Good for media planning, attribution, and cross channel campaigns.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.