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Ever wonder who foots the bill for data breaches? You and I do!

August 2, 2022
IBM Security’s Cost of Data Breach Report brings us the not-surprising-but-still-disappointing news that consumers are once again made to pay for company inaction. Eighty-three percent reported having more than one data breach, yet 79% of critical infrastructure organizations didn’t deploy a zero-trust architecture. The report showed cost at an all-time high, but 60% of the companies surveyed addressed their shortfall by increasing the cost of goods or services to their customers.
CDPI Privacy Newsletter

Trustworthiness & transparency a close second to uniqueness in choosing a brand

August 2, 2022
Hope you’re sitting down, as we’ve just learned that honesty matters and is gaining ground with people of all ages. In fact, it was the driver for more than half of first-time purchases in a survey of 1,000 US consumers and ranked as the top motivator for millennials. ActiveCampaign, the customer experience automation (CXA) company reported the bar is high on social for adopting new brands, and to succeed, businesses must inspire trust and take an omnichannel approach.
CDPI Privacy Newsletter

CDPs Support 63% of Retail Personalization Programs: Retail TouchPoints Report

July 29, 2022
Retailers are making progress in their personalization programs: they’re finally more likely to personalize product recommendations (52%) than show customer names (49%), finds Retail TouchPoints.  Other interesting trends are growing use of traditional media for acquisition, up from 29% in 2021 to 51% in 2022, and more purchase discounts for customer retention, from 55% last year to 73%.  Nearly two-thirds (63%) used a CDP to support their personalization program – more than any other technology.
CDPI Newsletter