Service Is Getting Worse: Better Business Bureau Survey

It would be nice to think that consumers had a better attitude, but a Better Business Bureau survey said that three-quarters of consumers said they had the same or more negative experiences last year vs three years ago. Retailers can find a much-needed ray of hope in finding they are the most trusted type of company.  Car dealers are the least trusted, followed closely by financial services and telecommunications providers. Sign of the times: 11% complain to Amazon when they have a problem, almost as many as complain to consumer protection agencies (14%) and more than to an attorney general (6%). The BBB itself is the most popular place to seek help (37%). Other interesting data in here too.