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Service Is Getting Worse: Better Business Bureau Survey

It would be nice to think that consumers had a better attitude, but a Better Business Bureau survey said that three-quarters of consumers said they had the same or more negative experiences last year vs three years ago. Retailers can find a much-needed ray of hope in finding they are the most trusted type of company.  Car dealers are the least trusted, followed closely by financial services and telecommunications providers. Sign of the times: 11% complain to Amazon when they have a problem, almost as many as complain to consumer protection agencies (14%) and more than to an attorney general (6%). The BBB itself is the most popular place to seek help (37%). Other interesting data in here too.

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BlueWolf Report on Salesforce: 77% of AI Users Plan to Expand AI Use

October 4, 2017

Few people really question the value of artificial intelligence, but it’s still nice to see some validation. BlueWolf’s annual State of Salesforce report found that 77% of Salesforce clients using “augmented intelligence” plan to increase their investment, compared with 20% of companies not using AI. There seems to be other interesting information buried here, but the presentation is so horrendous that it’s almost impossible to find.

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Independent Grocer Is First to Deploy Amazon Just Walk Out Technology

December 7, 2022

Here’s a retail story that doesn’t involve a media network – but don’t worry, it does feature Amazon, AI, and Kansas City.  Independent retailer Community Groceries will be the first non-Amazon company to deploy the Amazon One entry gate and Amazon’s Just Walk Out checkout technology.  Amazon One grants entry after reading your palm or credit card, while Just Walk Out tracks what customers put in their cart and charges for it.  O brave new world.

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