This Experian report finds that security is also a high concern for consumers, with 55% saying it’s the most important aspect of their online experience.    Businesses agree, rating fraud detection as their second-highest digital CX priority, well ahead of decisioning software, staff, and fixing legacy technology.  Intriguingly, consumers said they prefer biometrics, PIN codes, and behavioral analytics over passwords.  Interesting breakouts by region and age.

Ladorian delivers messages to point-of-sale devices, using AI to tailor each message based on everything from inventory to weather to shopper behavior patterns (but not individual profiles). They’ve just added inputs from inReality, which uses in-store cameras to classify the mood, age, gender, and behavior of individual shoppers at specific locations (without identifying them).  Is anonymous surveillance an oxymoron?

It’s one year since Google started showing ads in its now-familiar AI Overviews. They’ve now added them to AI Mode, a newer option that handles more complex queries. AI Mode will also offer a bespoke shopping experience, with agentic AI to track price and purchase when it fits your budget.