It’s come to this: people are hate automated customer service systems so much that T-Mobile is launching a major campaign around a promise that you’ll always be connected immediately with a person. Even more revolutionary, that person will be able to solve your problem without transferring you to someone else. Hurray for them; shame on the rest of the world for making this newsworthy.
RevJet, which automatically assembles, tests, and optimizes ad creative variations, announced a $21 million Series A, bringing total funding to $30 million. RevJet streamlines creation, approvals, and trafficking across display, programmatic, social, mobile, native, and video, removing bottlenecks that otherwise prevent end-to-end automation. Its modules are offered as apps on the Salesforce AppExchange.
Observe.AI is also using AI to guide people, although in their case it’s helping phone agents. The system listens to phone calls as they happen, interprets context and user emotions, and gives agents suggestions for what to do next. They just raised an $8 million Series A.
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.