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Brands That Personalize Win Customer Loyalty: Deloitte

August 12, 2024
Brands that get personalization right are 71% more likely to report improved customer loyalty and 48% more likely to exceed their revenue goals, according to a report from Deloitte. Deloitte published its previous personalization report in 2022, since when the number of brands putting personalization at the center of customer experience has risen 50%. Disappointingly, although brands personalize over 60% of customer experiences, the customer only notices 43% of the time.
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Eighty Percent of Marketers Want to Use AI to Reduce Repetitive Tasks: Marketing AI Institute

August 12, 2024
The most popular use case for AI among marketers (80%) is reducing time on repetitive tasks, according to a sample of some 1,800 surveyed by the Marketing AI Institute. Most (68%) feel positive about AI’s impact, even though 47% think it will eliminate more jobs than it will create. Interestingly, rather than boosting AI’s creative capabilities, respondents repeatedly refer to AI freeing humans up to do creative work.
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X Sues Global Alliance of Advertisers

August 8, 2024
The rich can do as they please and the rest should do as they’re told, is the apparent legal theory underlying many Elon Musk lawsuits. His latest case attacks major advertisers for avoiding the hate- and lie-filled cesspool that once was Twitter.  Speaking of which, five secretaries of state have sent a letter asking Musk to do a better job of blocking election-related lies, even though they clearly lack standing since none is so much as a uni-billionaire.
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