Artificial intelligence is often said to be more widespread than people recognize. Accenture took a close look and concluded that 63% of companies are still just experimenting with AI, and only 12% are using it well enough to gain competitive advantage. Lots of good advice and interesting detail here – well worth a look. Or have a robot read it for you.
Let’s burst some balloons today, Dear Reader. You know how everybody thinks no code and low code systems are taking over the world? Software selection service GetApp finds no/low code is the least widely adapted (33%) of a half dozen emerging technologies – far behind voice interfaces (59%), Internet of Things (53%), and chatbots (49%). Still worse, no/low code early adopters were twice as likely to report negative ROI as total marketers. True believers may counter that no/low code systems are so common that many people don’t realize they’re using... Read More >
Product-led growth methods, such as freemium and free trial systems, are the latest silver bullet. This OpenView report doesn’t exactly challenge the trend, but it does show it works better in some situations than others. Did you know that activation rates are twice as high for single-user products than products requiring collaboration?
Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents. You might have thought Salesforce could already do that, but presumably Airkit does it better. It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange. Price was not announced.