Loyalty programs are not using enough technology to give customers the convenience they want, according to research firm Incisiv.  For example, 70% of consumers want to manage loyalty programs through an app but just 26% of brands offer this.  Grocery chains are especially backwards, while quick service restaurants are the most advanced.

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.