CDP Institute

Epsilon has launched a new Digital CDP, a SaaS-based product that enables users to launch digital ad campaigns through Epsilon’s PeopleCloud and third-party social media and display ad platforms. The system lets marketers enrich their first-party customer profiles with external information on demographics, lifestyle, transactions, and web browsing behavior.

Customer satisfaction is the top metric for customer success, according to this IDC study for Twilio. Yet just 33% reported fully interoperable data and communication tools. CDPs are high on the list of solutions, with 34% expecting to have a CDP within two years, a figure that’s higher than CRM (26%) but lower than marketing tools (50%), communication software (50%) or customer support software (46%).

This Sprinklr report paints an even more dismal picture of the state of customer data, with just 22% of customer service leaders saying their organization has unified it completely. Nearly two-thirds (64%) plan to invest in customer data management and in AI, although 60% report that AI solutions have so far not been as effective as hoped.

Comscore is best known for measuring ad audiences, but they play the game in addition to keeping score. They just expanded their programmatic targeting business with the launch of Proximic by Comscore, which combines the context targeting provided by the company’s 2015 Proximic acquisition with ID-based and ID-free segments based on other Comscore data. Activation runs through integrations with LiveRamp, Xandr, Freewheel, and others.

Is privacy a competitive differentiator? Fewer marketers seem to think so: the annual Salesforce State of Marketing Survey found just 51% exceed the legal requirements for privacy compliance, compared with 61% in the previous report. Maybe they’re just busy with other work: the number of average data sources grew from ten to fifteen, and the number of marketing metrics used increased by 13%.

The scare headlines for this report from CHEQ scream that fake traffic costs companies $142.8 billion in lost revenue, although a closer reading shows the actual ad budget spent on is closer to $35.7 billion, based on 5.9% of paid traffic being fake. Still, that’s enough to worry about. Download for interesting details by traffic type, region, and industry.

Prescient AI collects data about a company’s sales and other business results and correlates that with advertising programs. It’s not as precise as direct attribution via third-party cookies or pixels, but also doesn’t rely on those being available – which they increasingly are not. Prescient just raised a $4.5 million seed round, on top of $1.7 million pre-seed funding in 2021.

Despite years of warnings, 75% of respondents to this Adobe survey still rely heavily on third-party cookies: 45% spend half or more of their budgets on cookie-based activations. A shocking 41% are still not working to develop cookie-free alternatives, even though over three-quarters say cookie deprecation will hurt their business and they recognize at least 30% of their potential market already exists in cookieless environments.

Third-party data and third-party cookies are not the same thing. Just over half (53%) of the respondents to this Datonics study are using third-party data to target their programmatic ad audiences, from an average of 11.9 data providers. Much of that data will remain available after third-party cookies are gone. Still, 69% of the respondents are concerned that privacy changes will disrupt their activities.

This was going to be an item about TikTok partnering with Dentsu for campaign performance tracking, which is an interesting illustration of the trend towards new campaign measurement methods.  But the Biden Administration has apparently just given TikTok an ultimatum to sell its U.S. business or face a ban on U.S. operations.  That’s probably more important.

Like TikTok, Roku and Best Buy both collect tons of personal data. But they’re not Chinese-owned, so most politicians don’t care. The two firms are collaborating to sell Roku-brand TVs and to target ads on those TVs using their combined data.

Mastercard is another firm that collects huge amounts of individual-level data without raising any political eyebrows. Personalization platform Dynamic Yield, which Mastercard owns, will be using that data to create new advertising audiences and individual-level personalized messages.