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Mphasis, the India-based IT solution provider acquires Salesforce service partner Silverline for over US$132M

October 19, 2023
Mphasis, the India-based information technology (IT) solutions provider has acquired Silverline, a New York-based digital transformation consultancy and Salesforce service partner, for $132.5 million. Silverline will give Mphasis expertise in Salesforce and industries that include financial services, retail, healthcare, life sciences and media and entertainment.
CDPI Emerging Markets

Gupshup.io introduces Filli Cafe, UAE’s beloved cafe chain to WhatsApp to elevate customer experience

October 19, 2023
Gupshup.io, the leading global Conversational Engagement Platform has announced its collaboration with FiLLi Cafe, the renowned cafe chain in the UAE, to bring an unparalleled customer experience for its users on WhatsApp. FiLLi Cafe, celebrated for its iconic FiLLi Zafran tea and delectable offerings, will now be accessible through a dedicated WhatsApp bot, allowing tea aficionados across the UAE to explore the enticing menu, discover exclusive offers, and connect with the brand effortlessly.
CDPI Emerging Markets

VTEX, MoEngage partner to drive innovation in Indian market

October 19, 2023
VTEX, the global enterprise digital commerce platform, has announced its strategic partnership with MoEngage, an insights-driven customer engagement platform. By uniting the robust capabilities of VTEX’s comprehensive platform with MoEngage, this collaboration aims to empower B2C businesses to better understand their customers and provide exceptional customer experiences throughout their journey.
CDPI Emerging Markets

Sydney-based The Martec raises more than US$5M to accelerate global expansion

October 19, 2023
The Martech, a talent and recruitment content tech startup that’s already engaged with Marriott, Adobe, Siemens and Telstra, has raised more than US$5 million to expand the use of AI to scale authentic talent communications. Their technology can be used to identify an organisation’s top employee advocates and create video and written content using employee input, then distribute that across websites, social and other channels.
CDPI Emerging Markets

Data Quality Efforts Yield Mixed Results: Experian Study

October 18, 2023
Needless to say (but, I’d say it anyway since they pay me by the word), identity resolution is a critical component of customer data quality.  This Experian study finds that better customer experience is the most commonly cited benefit of improved data (42%).  Intriguingly, more companies say they invested in business user data skills (40%) than data professionals (37%) or data governance (35%).  It’s a bit concerning that while 83% have invested in data quality in the past two years, fewer than half say the investment has resulted in positive... Read More >
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