CDP Institute

ActionIQ has released a new Profile API that enables real-time access to external data, allowing the CDP to use data stored elsewhere without first importing it.  This sort of hybrid approach – storing some data in the CDP and reading other data from external systems as needed – is still rare but we’re seeing more of it.

Customer experience platform Qualitrics is running its annual conference right now, which is the occasion of much merriment and many announcements.  Two relevant to you, Dear Reader, are a new integration with Merkle’s Merkury identity resolution service and another to exchange data with Twilio Segment. So much fun!

This State of Martech 2023 report from CleverTouch found that just under 60% of B2B and B2C companies have a CDP in place, as do 77% of B2B2C firms.  U.S. firms rare twice as likely as European firms to consider themselves data-driven (54% vs 23%) and almost twice as likely to restrict martech system users to martech specialists (47% vs 28%).  Cross-channel “hyper-personalization” has grown from 9% of respondents in 2022 to 26% in 2023.

Retail advertising company Criteo has purchased Brandcrush, an Australia-based firm that specializes in helping retailers sell ads in their own online and offline locations.  The deal gives Critero a firmer foothold in the booming retail media network industry, as well expanding their presence in the Asia-Pacific region.

Mobile ad platform InMobi has launched an IOS programmatic ad bidder that avoids user-level identifiers.  The product leverages privacy-safe data signals and Apple’s SKAdNetwork (SKAN) 4.0 attribution framework.  With ever-increasing constraints on user-level data, this is the way of the future.

Who knew that media measurement could be so exciting? In the latest plot twist, ad sales platform Sharethrough has burst into the scene with ad inventory packages based on Adelaide’s attention measures rather than impressions.  Meanwhile, in what’s widely seen as a criticism of measurement standards proposed by the TV-programmer-dominated Joint Industry Committee, YouTube has offered its own set of cross-media audience measurement principles.