CDP Institute

And speaking of Roku, they just announced a new shopper data program to help track the impact on purchases of TV ads. Launch partner is Kroger Precision Marketing, which will provide purchase data and help to refine TV audience targeting. Smart TV/retail data alliances are increasingly common: they offer alternatives to Facebook/Google/Amazon and don’t rely on third party cookies.

Industry news is pretty sparse these days but we can always whale on Facebook. Here’s a NYU Stern study that find their content moderation efforts are “grossly inadequate”. That would usually come from our Department of the Obvious but Senior Intern Jamie is out protesting with our blessing.

Here’s an interesting survey about real-time analytics that Harvard Business Review Analytic Services produced for SAS, Intel, and Accenture. They found 60% of companies think real-time, cross-touchpoint interactions are important but just 16% are very effective at delivering them. There are similarly huge gaps for specific capabilities, such as translating data into actionable insight (83% important, 22% doing it). Download to find how many say marketing is in charge of customer experience and CX tech.

On more traveled turf, this UK consumer survey from travel CDP Boxer found that 78% are frustrated when they get irrelevant messages, 67% would shop elsewhere after poor personalization, and 67% want personalized communications. But just 46% are willing to share personal data to get relevant personalized message in return. Not sure how the others think that’s going to happen.

Inching a bit closer to reality, Lowes launched an augmented video chat service that lets workers remotely evaluate and sometimes complete repair and maintenance projects. It’s all browser based, so easily accessible to repair people and customers with little technology investment. Like other remote-working solutions, it will probably remain popular even after the pandemic has ended.

We have two new CDPs today, Dear Reader. First is Delaware-based CustomerLabs, a no-code CDP for small business marketers. The company started in 2014 as a tag manager and swears that marketers can set up custom integrations without help from developers. Pricing starts at free for a single data source and three destinations.

Halfway around the world, Singapore-based Antsomi launched CDP 365. They offer AI-based identity resolution, predictive models, and omnichannel marketing campaigns. The CDP is based on data analysis products that Antsomi has been selling since 2017.

Back in the USA, analytical database vendor Snowflake, which powers a number of CDPs, announced a Data Cloud “ecosystem” of data providers and consumers. The cloud includes a data marketplace for third party data and a data exchange for second party data, both in public preview. They also announced private preview of features including data masking and tokenization for privacy.

Lots of privacy news today, Dear Reader. Let’s start with a $5 billion class action suit against Google for collecting information about people using the “incognito” browser mode. It’s unclear whether the case has a chance of success but it’s still a sign of the times.

Closer to certain: the California Attorney General submitted its final regulations for the California Consumer Privacy Act (CCPA) just in time to allow enforcement to begin on July 1. There was no substantive change from the March 11 draft, which notably required that companies honor global do-not-track settings without receiving a direct request.

Finally, we have a $14 million Series A for 1touch.io, which discovers personal data in enterprise systems. Competitors include BigID, Okera, Spirion, DataGrail, Dathena, and OneTrust. I’ll also sneak in an integration between BigID and privacy management platform Privatar, an application development framework from BigID , and launch of blockchain-based decentralized identity management platform Magic with $4 million in funding.

B2B CDP Leadspace is previewing a real-time data integration with Microsoft Dynamics 365 Customer Insights, which is Microsoft’s own CDP. The connector should be generally available later this summer. Yes, it’s confusing, but it’s increasingly common for a data-gathering CDP like Leadspace to feed an analytical CDP like Customer Insights.