CDP Institute

Let’s talk today about analytics. We’ll start with an announcement from digital solution provider Anexinet, which has expanded its ListenLogic social media analytics solution to include unstructured data from call center recordings, email, chat, text, CRM, and other channels. The system looks for patterns that can be used to guide customer interactions and predict future behavior.

Behavior patterns are interesting but what marketers most want to understand is what drives revenue. Social analytics firm Engagement Labs is making the connection by adding syndicated sales data to its propriety database of online and offline conversation metrics. Resulting reports will show correlations between conversations and sales, although it apparently won’t include other factors that could also influence results. Engagement Labs’ has what it says is “the world’s only offline word of mouth tracking system for brands”.

Looking for something more rigorous than patterns or correlations? How about  multivariate testing using artificial intelligence and genetic algorithms to optimize conversion rates? In this stellar blog post, Neal Cole of digital agency Conversion Uplift explains the workings of Sentient Ascend’s testing system.  Worth knowing.

Advertisers continue to push Google to block placements on offensive sites.

Here's some new data on the tug-of-war between marketing departments and corporate IT.

Back to Customer Data Platforms. Here’s a McKinsey article that delightfully calls data activation and personalization “the heartbeat of modern marketing” and then positions CDPs as “solving the ongoing challenge of true personalization”. They describe CDPs as including analytics and decisioning, which is broader than the CDP Institute’s definition. But it’s still a great endorsement. Related: the Customer Experience Matrix blog just published a graphic showing how CDPs relate to other marketing systems.

Yesterday’s little experiment with multiple items in one entry seemed to work so I’ll try another.

Here’s a crowd-pleaser: an interactive logoscape of the big data industry just released by Knowledgent, a data and analytics consultancy. With 250+ vendors, it just scratches the surface, although there were plenty of companies I’ve never heard of. By interactive, I mean you can click on logos to see company profiles and even do comparisons and searches. Hours of fun!

Less entertaining but probably more useful, the CDP Institute has just published answers to Frequently Asked Questions about CDPs. If you’ve ever wondered about the difference between CDPs and DMPs, how much staff you need to run a CDP, or what a CDP costs, here are simple answers. Since some of those are not simple questions, be prepared for the occasional “it depends”.

Look, I know you find identity management boring.

Let’s stick with a customer data theme here. A survey from B2B data management vendor Openprise provides hard-to-come-by data on market share among data providers (Zoominfo, InfoUSA and Data.com head the list).  It also shows that 47% of B2B marketers only use manual updates to clean their data.  Sad.  Missing contacts at target companies and missing field values are the biggest complaints about purchased data. Lots of other interesting info.

Finally, we have an announcement from B2B publishing company SourceMedia that they’ve launched a set of data-driven products based on “an advanced data science and machine learning utility known as a Customer Data Platform (CDP).”