September, 2020 - CDP Institute - Page 4

Dates : September 2020

Here’s a frightening tidbit: 35% of U.S. consumers told The Harris Poll that they would be happy if they never made an in-store retail purchase again. Seventy percent said they prefer zero human contact during shopping experiences. Presumably preferences will evolve after the pandemic ends but you do have to wonder how deep these scars will be.

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There’s so much we need to discuss, Dear Reader, that today I’ll jam in more items than usual. We’ll start slowly: project management software vendor Atlassian is launching a $50 million venture fund to support companies that connect to its platforms. Owning an ecosystem clearly is in fashion.

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Ignoring data is another trend, and it's not just for politicians.

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Speaking of politicians, let’s catch up with Big Tech Goes to Washington. In the politically-tinged TikTok soap opera, several players are having second thoughts about the ill-defined Oracle deal. Meanwhile, the Federal Trade Commission is eyeing anti-trust action against Facebook and the Justice Department and Republican state attorney generals are rattling anti-trust swords at Google. Outside the Beltway, Google faces a $3 billion lawsuit in the United Kingdom over children’s privacy at YouTube.

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Here are two studies that agree the pandemic has accelerated digital transformation but disagree on how. A Forrester study for MediaMonks found that marketers have become more innovative: their new top priority is accelerating digital experience initiatives (61%) and their next phase of digital transformation will focus on virtual experiences (72%). Meanwhile, Spiceworks Ziff Davis found that IT managers have pulled back investments in advanced technology to focus on immediate needs including security, cloud migrations, and remote worker support. Could be a marketer vs IT thing.

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Down at the simpler end of the spectrum, this report from Litmus finds that email remains a workhorse channel for most marketers, and in fact has become even more important since last year. The really good news is that users have become more sophisticated, with the more now doing tests and personalizing on advanced data including past interactions (up from 27% to 40%) and purchases (from 38% to 60%).

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CDP Amperity launched its third-generation product, which it calls “the first comprehensive enterprise CDP”. Competitors will likely disagree. Labels aside, the system does offer new features for data management, identity resolution, segmentation, predictive models, performance measurement, and more.

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A bill called the “Genetic Information Privacy Act,” has just passed both houses of the California legislature. It is designed to extend beyond biometric areas already covered by the California Consumer Privacy Act (CCPA). Among the provisions in this new legislation, companies will be required to: 1) provide consumers with more detail about collection and planned use of DNA data, 2) honor consent requests and destroy samples within a specified period, and 3) ensure protection against unauthorized access to or tampering with data.

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Rapid growth of virtual and augmented reality technology that can collect massive biometric and other personal data is causing grave concern about implications for privacy and safety. XR Safety Initiative (XRSI), a global nonprofit, has just released the XRSI Privacy Framework, to serve as an ethical guide to managing this complex area and ensuring personal safety. More than half the 45-page document includes details on current regulation, such as GDPR, COPPA and FERPA that address this regionally, and it looks at broader implications. The intent is to deliver "easy-to-understand solutions," for use in business and education - and to press companies like Facebook to "use immersive technologies responsibly."

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Online sales are skyrocketing, but cyberattacks are too. Cybersquatting, in which minor changes are made to a domain or it is otherwise co-opted to gain access to consumer passwords or payment data, is a particular area of concern. Key targets, according to Palo Alto Networks’ Unit 42, have been Paypal, Apple, Netflix and LinkedIn. But small banks and other institutions are also a focus because they are viewed as less able to fend off attack.

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Osano Manages Cookie Consent and Access Requests

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Can consumers trust your brand? The Trustworthy Accountability Group (TAG) and the Brand Safety Institute (BSI) have just announced the TAG Brand Safety Certified Seal, a global certification program to vet brands that adhere to their Brand Safety Principles and minimize the risk of ad placement alongside inappropriate content. Further, they have said that direct buyers, sellers and/or intermediaries “must ensure that 100% of monetizable transactions are reviewed by one or more independently validated Content Verification services as defined in its digital advertising agreements.”

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