CDP Institute

Privacy vendor TrustArc is sticking closer to its knitting, adding features to automate identification of privacy risks and possible solutions. The system maintains a continuously updated view of internal and third party data processes, checks against privacy rules for 130 countries, and alerts managers to high risk situations. As privacy rules become more complicated, companies will need solutions like this to keep pace.

When we last mentioned identify verification vendor Proxy, we wondered what happens to their smart phone-based ID system when someone loses their phone. Seems they had the same question because they today announced that they are buying “smart ring” maker Motiv. Using a ring makes perfect sense, although you still have to take it off for charging every three days or so.

More than half (53%) of companies have no strategy to optimize their martech stack, according to this Ascend2 survey for consultancy DemandLab. Ease of use is the capability they most want to improve while insights is the most important feature they seek. Speaking of marketing stacks: here’s a game where you compete to build your own. http://customerexperiencematrix.blogspot.com/2020/04/heres-game-about-building-your-martech.html

Shoppable content is a big trend right now. NBCUniversal is adding its bit with NBCUniversal Checkout. It will let consumers make a purchase by scanning a code on the TV screen or Web page, which will take them to an online shopping cart.

If you want a broader view of where TV ads are headed, this study from Viant shows that linear (traditional) TV is losing ground but new options including programmatic linear TV and connected (Internet-delivered) TV are growing. They see household-level TV targeting as the way of the future.

Sales and marketing results improved at 94% of companies that increased their data quality investment and fell at 74% of those that didn’t, according to this Dun & Bradstreet study. Quality had its greatest impact on basics including sales prospecting and closing, insights, and campaign execution, and the least on advanced goals including personalization, online/offline alignment, and Account Based Marketing. Bear that in mind when you’re justifying your next quality investment.

Adoption of advanced technologies always lags behind the hype. Internet of Things and Augmented Reality are two well-worn examples. Boston Consulting Group and PTC found deployment has been concentrated in heavy industry, technology, engineering, and aerospace: that is, businesses involving equipment maintenance and manufacturing. So don’t be surprised that marketing use is lagging.

Digital transformation occupies a meta-hype class of its own. Marketers will be pleased that this Mindtree study found Digital Officers are most successful at improving digital experience. They’ll be less happy to learn that the vast majority of CDOs come from IT (69%), while just 8% come from marketing or sales.

Raise your hand if you’ve started to eat chocolate chips straight from the bag. I thought so. Here’s the CDP newsletter equivalent of comfort food: a study from ecommerce platform Kibo finds that personalization works just great and more works even better. “Retailers with a marketing-led cross channel personalization strategy are most likely to earn ROI of 400% or more.” Yum.

Ad management platform TapClicks has purchased paid search analytics vendor AdStage. The deal is TapClicks’ fourth acquisition in the past year, part of a strategy to become a unified marketing platform. Whatever that is.

Meanwhile, customer/employee/B2B experience platform Medallia just made their seventh purchase in the past months, scooping up speech-to-text platform Voci Technologies. Price was $59 million.

We have a rare bundle of CDP news for you today, Dear Reader. Let’s start with Arm Treasure Data, which just announced early access to a new customer journey orchestration module, 20 new data connectors, and improvements in privacy compliance, platform administration, and user identity federation.