Transformative, Optimized and Future-focused By Sofia Gerrard, Reuters EventsFebruary 7, 2024 Digital marketing is evolving rapidly, presenting both challenges and opportunities for brands.
C-Suite Aligned, Visible and Primed for Growth By Sofia Gerrard, Reuters EventsJanuary 17, 2024 Customer engagement methods have undergone a radical transformation.
“State of Customer Experience & Service: Human, Connected & Quantified” Report Released by Reuters Events By Josh Wheeler, Reuters EventsAugust 24, 2023 Reuters Events has released a new report on the state of customer experience and service.
Personalization and Precision in the Age of AI By Sofia Gerrard, Reuters EventsAugust 17, 2023 Marketers must find ways to meaningfully connect with customers.
Innovative, Optimized, Driving Growth By Sofia Gerrard, Reuters EventsJune 22, 2023 Marketers face immense pressure to continuously adapt.
State of Marketing 2023: Prepare for the Unpredictable By Sofia Gerrard, Reuters EventsJanuary 26, 2023 As consumers demand even more personalized experiences, brands are under pressure to show up in authentic and engaging ways.
Future Customer Experience & Service: A Strategic Priority & Collective Responsiblity By Josh Wheeler, Reuters EventsDecember 15, 2022 In October, Reuters Events Customer Service & Experience brought together industry-shaping brands.
Drive with Purpose, Build on Trust: What Marketers Need to Know in 2023 By Sofia Gerrard, Reuters EventsDecember 1, 2022 Social, political, and economic transformations have seen consumers emerge with different perspectives, needs and priorities.
What Can the Global CX Community Can Learn from Covid? By Paul Bergamini, Reuters EventsJuly 20, 2020 During the height of the crisis the UK Office of National Statistics announced that just under 50% of employed adults in the UK were working from home.