State of Marketing 2023: Prepare for the Unpredictable By Sofia Gerrard, Reuters EventsJanuary 26, 2023 As consumers demand even more personalized experiences, brands are under pressure to show up in authentic and engaging ways.
Future Customer Experience & Service: A Strategic Priority & Collective Responsiblity By Josh Wheeler, Reuters EventsDecember 15, 2022 In October, Reuters Events Customer Service & Experience brought together industry-shaping brands.
Drive with Purpose, Build on Trust: What Marketers Need to Know in 2023 By Sofia Gerrard, Reuters EventsDecember 1, 2022 Social, political, and economic transformations have seen consumers emerge with different perspectives, needs and priorities.
What Can the Global CX Community Can Learn from Covid? By Paul Bergamini, Reuters EventsJuly 20, 2020 During the height of the crisis the UK Office of National Statistics announced that just under 50% of employed adults in the UK were working from home.