State of Marketing 2023: Prepare for the Unpredictable
As consumers demand even more personalized experiences, brands are under pressure to show up in authentic and engaging ways.
Blog
Reuters Events
Future Customer Experience & Service: A Strategic Priority & Collective Responsiblity
In October, Reuters Events Customer Service & Experience brought together industry-shaping brands.
Drive with Purpose, Build on Trust: What Marketers Need to Know in 2023
Social, political, and economic transformations have seen consumers emerge with different perspectives, needs and priorities.
What Can the Global CX Community Can Learn from Covid?
During the height of the crisis the UK Office of National Statistics announced that just under 50% of employed adults in the UK were working from home.